Test Your AI
Video Walkthrough
Why Test First?
Before you flip the switch and go live, take your chatbot for a test drive. The AI Playground lets you chat with your own bot directly inside ReplyLa - no WhatsApp messages, no real customers, with tools that can help you test faster.
It behaves exactly like a live conversation so you can see what your customers will experience.
Before You Start
- You have completed AI Behaviour and Training Data (completed Step 4).
How To Access the Playground
- Click Chatbot on the left sidebar.
- Click your chatbot name to open it.
- Click AI Playground in the chatbot menu.
- The Playground chat interface will open.
How To Enable the Playground
If the Playground is not yet active, you need to turn it on first:
- Go to Chatbot > your chatbot > General Settings.
- Toggle AI Playground to ON.
- Click Save.
- Head back to AI Playground - you're ready to test.
What To Test
Work through your Closing Flow from start to finish, just like a real customer would:
| Test | What To Type | What To Check |
|---|---|---|
| Greeting | Send your keyword trigger | Does the greeting script fire correctly? |
| Fact Finding | Reply with option A, B, C, or D | Does it move to the right consultation path? |
| Product Knowledge | "What are the ingredients?" | Does it answer from your Training Data? |
| Pricing | "How much is the Hot Selling package?" | Does it quote the right price and benefits? |
| Objections | "It's too expensive" | Does it handle rejection properly? |
| Order Form | Say you want to order | Does it collect name, address, phone, package? |
| Language | Write in Bahasa Malaysia | Does it reply in the right language? |
| Tone | Send a frustrated message | Is the AI still polite and helpful? |
Share the Playground for Team Testing
You can invite others to test without giving them access to your account:
- Click the Share button in AI Playground.
- Copy the invite link.
- Send it to a team member or friend.
- They can test through their browser without needing a ReplyLa account.
Refine and Repeat
After each test, go back and update your AI Behaviour or Training Data if something doesn't feel right. There's no limit - keep testing until the chatbot responds exactly the way you want.
Ready? Move On.
Once you're happy with how your chatbot responds, it's time to go live.