Getting Started
Go Live
Turn on your chatbot and let it start replying to customers on WhatsApp.
Ready to Go Live?
This is the final step! After training and testing your AI, you just need to make sure everything is switched on. Once active, your chatbot will automatically reply to incoming WhatsApp messages.
Before You Start
- You have tested your chatbot in the Playground (completed Step 5).
- Your WhatsApp device is connected (status shows "Connected" in green).
How To Go Live
- Click Chatbot on the left sidebar.
- Click on your chatbot name.
- Go to General Settings in the chatbot menu.
- Make sure:
- Chatbot Status is toggled ON (active).
- Device is linked to your connected WhatsApp number.
- Click Save if you made any changes.
That's it! Your chatbot is now live.
Troubleshooting
| Problem | Solution |
|---|---|
| Bot not replying | Check that the device status is "Connected" and the chatbot is active. |
| Wrong answers | Update your Training Data with the correct information. |
| Bot replying in wrong language | Add a language instruction in AI Behaviour (e.g., "Always reply in Bahasa Malaysia"). |
| Replies are too slow | This is normal for the first few messages. Speed improves over time. |
You're All Set!
Congratulations! Your AI chatbot is now live and helping customers on WhatsApp.