Getting Started
Go Live
Publish your tested configuration and enable the chatbot on its connected WhatsApp device.
Before activating the chatbot, confirm that the tested configuration is published and the correct WhatsApp device is connected.
Go-Live Checklist
- If you tested changes in Playground Mode, review and publish the draft, then return to Live Mode.
- Open General Settings and confirm the correct device appears under Connected Device.
- Open AI Settings and turn Chatbot Status on.
- Check that the device status is Connected in Device Manager.
- Confirm the organization has usable AI tokens.
- Send a new inbound WhatsApp message from a test number and verify the reply in Inbox.
If the Chatbot Does Not Reply
Check these items in order:
- The chatbot status is on in AI Settings.
- The intended device is connected to this chatbot.
- The device itself shows Connected.
- The contact's AI control in Inbox is not paused.
- Working Hours allow a reply at the current day and time.
- The organization has remaining AI tokens.
- The test message arrived as an inbound customer message.
If the answer is incorrect, return to Playground Mode, update the draft, test again, and publish only after the result is correct.