Train Your AI

Why Train Your AI?

AI Training gives the chatbot two things:

• Business information - Products, prices, opening hours, delivery, policies, and contact details.
• Behaviour instructions - Its role, language, tone, reply format, sales flow, and rules.

Open AI Training

1. Click Chatbot in the left sidebar.
2. Open a chatbot.
3. Click Chatbot AI.
4. Confirm that AI Enabled is on when you are ready for the chatbot to reply.

Choose Guided or Custom Mode

Open AI Settings to switch the training editor:

• Guided - Fill in structured sections. ReplyLa builds the training data and system prompt. Recommended for most users.
• Custom - Maintain the raw Training Data and AI Behaviour editors yourself. Best for experienced prompt writers.

Switching modes requires confirmation because the saved prompt format changes. Read the confirmation message before continuing.

Guided Mode

Guided mode separates setup into six tabs.

Business Info

Add the facts customers need:

• What the business does.
• Products, services, and prices.
• Contact details.
• Location and opening hours.
• Delivery or shipping details.
• Booking instructions.
• Payment methods.

Keep frequently changing or very long content in AI Knowledge.

Language and Style

Set:

• The AI's role and business name.
• Preferred language.
• Tone.
• Reply structure and formatting.
• Extra style instructions.

Closing Flow

Create the steps the AI should follow from greeting through conversion. Each step can have a title, goal, and example script. Reorder the steps to match the real customer journey.

FAQs

Add common customer questions and approved answers. Enable only the FAQs you want included in the generated prompt.

Constraints

Write boundaries the AI must follow, one rule at a time. For example:

• Never invent prices or promotions.
• Do not promise stock without confirmation.
• Hand sensitive cases to a human.

Custom Instruction

Use this for an instruction that does not fit the other sections.

Guided mode shows an estimated total token count and a generated preview of what the AI receives.

Custom Mode

Custom mode has two tabs:

• Training Data - Short, must-know business facts read before every reply.
• AI Behaviour - The raw system prompt describing the chatbot's role, tone, flow, and restrictions.

Example Training Data:

Business: Nasi Lemak Mak Cik
Hours: Monday-Saturday, 7am-3pm
Location: Petaling Jaya
Delivery: Grab and Foodpanda
Payment: Cash, DuitNow, and Touch 'n Go

Example AI Behaviour:

You are a friendly customer service assistant for Nasi Lemak Mak Cik.
Reply in the customer's language.
Keep replies short and helpful.
Never invent a price, menu item, or opening hour.
If the answer is not available, ask the customer to wait for a human.

Save and Test

1. Click Save after changing the training.
2. Open AI Playground.
3. Test product questions, unusual questions, and the full closing flow.
4. Check AI Feedback after real conversations begin.

Common Questions