Chatbot

Keywords

Set up automatic replies that trigger when customers type specific words or phrases.

Keywords

What Is Keywords?

Keywords are like a shortcut system. When a customer types a specific word or phrase, the chatbot immediately sends a pre-written reply - no AI thinking needed.

Example:

Customer types: "price list"
Chatbot instantly replies: "Here's our latest price list!"

Keywords are different from AI responses. AI thinks and generates a response each time. Keywords just send a fixed reply instantly.

How To Create a Keyword Rule

Go to Chatbot > click your chatbot > Keywords.
Click Create Keyword (the + button).
Fill in the details:
- Keywords - The word(s) that trigger this rule. You can add multiple keywords separated by commas.
- Match Type:
  - Exact Match - The customer must type this exact word/phrase.
  - Contains Match - The keyword just needs to appear somewhere in the message.
- Reply - The message your chatbot will send.
Click Save.

Good Keyword Examples

Keyword	Match Type	Reply
"price", "harga"	Contains	"Here's our price list: link"
"location", "lokasi", "address"	Contains	"We are at No. 15, Jalan Masjid, PJ"
"hours", "waktu", "buka"	Contains	"We're open Mon-Sat 10am-8pm, Sunday 12pm-6pm"
"hi", "hello"	Exact	"Hi there! Welcome to our shop. How can I help?"

When To Use Keywords vs AI

Use Keywords When	Use AI When
The answer is always the same	The answer varies based on the question
You want instant, reliable replies	You need the AI to think and compose a reply
Common greetings (hi, hello, thanks)	Product recommendations
Sending links, images, or fixed info	Answering detailed questions

Keywords are checked BEFORE the AI processes the message. If a keyword matches, the AI doesn't need to respond - saving you tokens.

Common Questions

AI Memory

Let your chatbot remember important details about each customer from past conversations.

AI Settings

Advanced configuration for your chatbot's AI model, API key, and add-on features.