Keywords

What Are Keyword Rules?

A keyword rule checks an incoming message for configured words or phrases. When it matches, ReplyLa runs the rule's response sequence without asking the AI to write a reply.

Find and Manage Rules

The Keyword Rules page lets you:

• Search by keyword, caption, or rule ID.
• Filter by match type.
• See whether a rule is active.
• Copy a rule ID.
• Edit, enable, disable, or delete a rule.

Disabled rules remain saved but are skipped during matching.

Create a Rule

1. Open Chatbot and select a chatbot.
2. Click Keywords.
3. Click Add Rule.
4. Enter one or more keywords.
5. Choose a match type:
   • Exact Match - The normalized customer message must match the keyword.
   • Contains Match - The keyword may appear within a longer message.
6. Add at least one response sequence or enable a Next Action.
7. Save the rule.

ReplyLa warns about conflicting keywords so overlapping active rules can be corrected before saving.

Build a Response Sequence

Each sequence step can be:

• Message - Text with an optional image, video, audio, or document from File Manager.
• Template - An approved WhatsApp template from the chatbot's connected device, including required variable bindings.

For every step you can:

• Add a delay of up to 25 seconds.
• Edit or delete it.
• Drag it to change the order.

The steps are sent in the displayed order.

Next Actions

After the sequence finishes, a rule can:

• Add or remove contact labels.
• Make a REST API call using the selected HTTP method, URL, headers, and body values.

Supported contact variables can be inserted into the API values. Treat API credentials and headers as sensitive information.

Keywords vs AI

Common Questions