AI Memory

What Is AI Memory?

AI Memory is like giving your chatbot a notebook. After each conversation, the AI jots down important things about the customer - their name, what they ordered, their preferences. Next time that customer messages, the AI remembers and can give a more personal response.

Example:

• Customer says "I ordered the black tudung last week"
• With AI Memory: "Yes! I see you ordered the Tudung Bawal Premium in Black. How can I help?"
• Without AI Memory: "I'm sorry, I don't have information about previous orders."

How To Set Up Memory

1. Go to Chatbot > click your chatbot > AI Memory.
2. You'll see a list of memory fields.
3. Add memory fields by clicking Add Item:
   • Title - The category of info to remember (e.g., "Customer Name", "Past Orders", "Preferences").
   • Description - A hint for the AI on what to look for.
4. Click Save when you're done.

Good Memory Fields

For an online shop:

• Customer Name, Past Orders, Size Preferences, Address, Payment Method

For a restaurant:

• Customer Name, Favorite Orders, Allergies/Dietary, Delivery Area

For a service business:

• Customer Name, Service History, Appointments, Special Requests

Common Questions