AI Knowledge

What Is AI Knowledge?

AI Knowledge is the searchable library used by your chatbot. Keep short, essential facts in AI Training and place catalogs, detailed policies, and long FAQs here.

Knowledge Types

When you create an entry, ReplyLa currently offers:

• Text - Type or paste content.
• PDF - Upload one text-based PDF, up to the limit shown in the form.
• Web - Displayed as Coming soon and cannot be selected.

Word documents and website imports are not available in the creation flow.

Create a Knowledge Entry

1. Open Chatbot and select a chatbot.
2. Click AI Knowledge.
3. Click Create New.
4. Choose Text or PDF.
5. Add a clear Name and optional Description.
6. Enter the text or upload the PDF.
7. Review the preview and save.

A saved entry is not automatically live. It remains Not Indexed until you train the chatbot.

Train Your Chatbot

Return to the AI Knowledge list and use the training card:

• Train your chatbot - Build the knowledge index for the first time.
• Retrain your chatbot - Rebuild it after an entry is added, changed, enabled, disabled, or removed.
• Up to date - The trained index matches the current knowledge entries.

Training displays progress while documents are processed and finalized. Editing and deleting are temporarily locked during an active training run.

Manage Entries

Use grid or list view to find an entry. Open it to:

• Change its name or description.
• Edit text content.
• Download or replace a PDF.
• Enable or disable the entry.
• Delete the entry.

After any content change, return to the list and retrain.

PDF Tips

• Use a PDF with selectable text.
• A scanned or image-only PDF may contain no extractable text and cannot answer questions.
• If extraction fails, upload a text-based PDF or paste the information into a Text entry.

Organizing Knowledge

• Keep one subject per entry.
• Use names that describe the content, such as "Delivery Policy" or "Product Prices".
• Add a description explaining when the content is relevant.
• Remove old promotions and retrain after updating them.

Common Questions