Getting Started
Connect Your WhatsApp Device
Connect your WhatsApp Business number to ReplyLa so your AI chatbot can send and receive messages.
Video Walkthrough
The video may show an older device form. The current flow starts by asking which state your number is in today.
Before You Start
- You have a ReplyLa account.
- You have a phone number ready.
- You can sign in to Meta Business.
- The number can receive an SMS or phone call if verification is required.
How To Connect Your Device
- Click Device Manager in the left sidebar.
- Click Add Device and choose WhatsApp.
- At Which one is your number today?, select the option that matches the number:
- A brand-new number - The number has never had a WhatsApp account.
- Connected to WA Business app - The number is currently used in the official WhatsApp Business app.
- Connected to other software - The number is or was connected to another WhatsApp provider.
- Click Continue.
- Read the preparation checklist and continue to Meta's setup.
ReplyLa automatically chooses the correct path:
| Your current number | Connection path | Before continuing |
|---|---|---|
| Brand-new number | Cloud API | Prepare an active number that can receive SMS or calls and sign in to Meta Business. |
| WhatsApp Business app | Coexistence | Update the Business app and be ready to scan Meta's QR code. |
| Other software | Move to Cloud API | Turn off two-step verification and disconnect the old provider in WhatsApp Manager. |
For a Coexistence connection, reply from the ReplyLa Inbox. Use the WhatsApp Business app to view conversations only so ReplyLa keeps the complete conversation context.
The final connection happens in Meta's window. Complete the prompts there, including business selection, number verification, and any required payment-method setup.
After Connecting
When setup finishes:
- Return to Device Manager and confirm the device is connected.
- Open your chatbot's General Settings.
- Link the device to the chatbot.
- Test the chatbot in AI Playground before going live.
Common Questions
Choose the card that describes the number's current state. ReplyLa selects Cloud API, Coexistence, or the provider-migration checklist for you.
Yes, when you connect through Coexistence. Use the app for viewing only and send replies through ReplyLa Inbox so your chatbot and team retain the complete conversation.
Choose Connected to other software. Complete both migration requirements - turn off two-step verification and remove the old provider - before clicking Move my number.
Automatic replies stop until the connection is restored. Open Device Manager to review its status and reconnect it.