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Anda terangkan ",[399,400,401],"strong",{},"bila"," sesuatu ",[391,404,405],{},"workflow"," patut digunakan, kemudian tulis ",[399,408,409],{},"step"," yang AI perlu ikut, contohnya cara ambil ",[391,412,413],{},"booking"," atau tutup jualan.",[388,416,417],{},[418,419],"img",{"alt":420,"src":421},"Halaman AI Workflows dengan butang Add workflow","/screenshots/chatbot/ai-workflows-empty.png",[423,424,425,430,431,433,434,436,437,439],"note",{},[399,426,427,429],{},[391,428,172],{}," masih Beta."," Ia hanya muncul dalam menu ",[391,432,396],{}," untuk akaun yang sudah dibuka akses. Kalau anda tak nampak ",[399,435,172],{}," di bawah ",[391,438,396],{}," anda, ia belum tersedia untuk akaun anda.",[441,442,444],"h2",{"id":443},"cara-ia-berfungsi","Cara Ia Berfungsi",[446,447,448,469,487,503,512],"ol",{},[449,450,451,457,458,461,462,464,465,468],"li",{},[399,452,453,454,456],{},"AI pilih ",[391,455,405],{},"."," Untuk setiap mesej customer, AI bandingkan maksud mesej itu dengan teks ",[399,459,460],{},"When should the AI use this?"," bagi setiap ",[391,463,405],{}," yang dihidupkan. Ia padankan maksud, bukan ",[391,466,467],{},"keyword"," yang sama tepat.",[449,470,471,477,478,480,481,483,484,486],{},[399,472,473,474,476],{},"Ia ikut ",[391,475,409],{}," mengikut turutan."," AI kerjakan satu ",[391,479,409],{}," pada satu masa. Ia hantar apa yang ",[391,482,409],{}," itu suruh, tanya soalan ",[391,485,409],{}," itu, kemudian tunggu jawapan customer sebelum teruskan.",[449,488,489,492,493,496,497,499,500,502],{},[399,490,491],{},"Ia layan soalan sampingan."," Kalau customer tanya benda lain di tengah jalan, AI jawab berdasarkan ",[391,494,495],{},"training data"," dan ",[391,498,167],{}," anda, kemudian sambung semula ",[391,501,409],{}," semasa. Ia tak akan reka fakta yang ia tiada.",[449,504,505,508,509,511],{},[399,506,507],{},"Ia ingat jawapan."," Maklumat yang customer sudah beri tidak akan ditanya lagi dalam ",[391,510,409],{}," seterusnya.",[449,513,514,517,518,520,521,523],{},[399,515,516],{},"Ia selesai."," Selepas ",[391,519,409],{}," terakhir, ",[391,522,396],{}," kembali kepada kelakuan biasa.",[388,525,526],{},"Beberapa peraturan yang perlu tahu:",[528,529,530,546,558,567,589,597],"ul",{},[449,531,532,538,539,496,542,545],{},[399,533,534,535,537],{},"Bila tiada ",[391,536,405],{}," yang sepadan",", ",[391,540,541],{},"AI Behaviour",[391,543,544],{},"Closing Flow"," anda digunakan seperti biasa.",[449,547,548,554,555,557],{},[399,549,550,551,553],{},"Satu ",[391,552,405],{}," berjalan pada satu masa."," Kalau customer tanya dua perkara yang masing-masing ada ",[391,556,405],{},", AI akan uruskan satu dulu dan beritahu customer yang satu lagi akan menyusul.",[449,559,560,566],{},[399,561,562,563,565],{},"Kalau dua ",[391,564,405],{}," sama-sama sesuai",", AI akan tanya customer satu soalan ringkas untuk tahu yang mana satu dimaksudkan.",[449,568,569,575,576,582,583,585,586,588],{},[399,570,571,574],{},[391,572,573],{},"Keyword"," didahulukan."," Kalau mesej sepadan dengan ",[577,578,579],"a",{"href":182},[391,580,581],{},"keyword rule",", balasan ",[391,584,467],{}," dihantar dan tiada ",[391,587,405],{}," berjalan untuk mesej itu.",[449,590,591,596],{},[399,592,593,594],{},"Customer boleh keluar dari ",[391,595,405],{}," dengan membatalkan atau jelas-jelas tukar topik.",[449,598,599,602,603,605],{},[399,600,601],{},"AI mungkin ubah ayat"," anda secara semula jadi, tapi kekalkan turutan ",[391,604,409],{},", syarat dan maksud anda.",[441,607,609],{"id":608},"cipta-workflow","Cipta Workflow",[446,611,612,620,626,633,645,668,693],{},[449,613,614,615,617,618,456],{},"Buka ",[391,616,396],{}," anda dan klik ",[399,619,172],{},[449,621,622,623,456],{},"Klik ",[399,624,625],{},"Add workflow",[449,627,628,629,632],{},"Masukkan ",[399,630,631],{},"Workflow name",", contohnya \"Book an installation\".",[449,634,635,636,638,639,641,642,644],{},"Isi ",[399,637,460],{}," Terangkan situasi customer, contohnya \"Bila customer nak ",[391,640,413],{}," pemasangan aircond, atau tanya cara nak ",[391,643,413],{},".\"",[449,646,647,648,651,652,655,656,659,663],{},"Hidupkan ",[399,649,650],{},"Enabled",". ",[391,653,654],{},"Workflow"," baru bermula dalam keadaan dimatikan.",[657,658],"br",{},[418,660],{"alt":661,"src":662},"Butiran workflow dengan nama, When should the AI use this? dan suis Enabled","/screenshots/chatbot/ai-workflows-details.png",[664,665],"div",{"className":666},[667],"h-8",[449,669,670,671,674,675,678,679,511,681,683,690],{},"Di bawah ",[399,672,673],{},"Steps to follow",", tulis Step 1. Klik ",[399,676,677],{},"Add step"," untuk setiap ",[391,680,409],{},[657,682],{},[418,684],{"alt":685,"src":686,"className":687,"width":689},"Steps to follow dengan empat step, Step 1 terbuka dalam editor","/screenshots/chatbot/ai-workflows-steps.png",[688],"w-auto",548,[664,691],{"className":692},[667],[449,694,622,695,698,699,702],{},[399,696,697],{},"Save Changes"," (atau ",[399,700,701],{},"Save Draft"," dalam Playground Mode).",[704,705,706,707,710,711,714,715,717,718,721,722,724,725,456],"tip",{},"Dalam ",[577,708,709],{"href":192},"Playground Mode",", simpanan akan masuk ke ",[391,712,713],{},"draft chatbot",". Uji ",[391,716,405],{}," dalam AI Playground, kemudian ",[391,719,720],{},"publish draft"," ke Live. Di luar Playground Mode, menyimpan ",[391,723,405],{}," yang dihidupkan akan terus menjadikannya ",[391,726,727],{},"live",[388,729,730,731,734,735,738,739,496,742,651,745,747,748,751],{},"Selepas anda simpan ",[391,732,733],{},"draft",", anda akan nampak ",[399,736,737],{},"AI workflows saved to draft."," dan bar dengan ",[399,740,741],{},"Discard",[399,743,744],{},"Publish to Live",[391,746,654],{}," yang dimatikan ditanda ",[399,749,750],{},"Disabled"," dalam senarai.",[388,753,754],{},[418,755],{"alt":756,"src":757},"Draft yang disimpan dengan bar Discard dan Publish to Live, dan workflow yang dimatikan dalam senarai","/screenshots/chatbot/ai-workflows-saved-draft.png",[441,759,761],{"id":760},"tulis-step-yang-baik","Tulis Step Yang Baik",[388,763,764,771,772,774],{},[399,765,550,766,768,769,456],{},[391,767,409],{}," ialah satu balasan ",[391,770,396],{}," Tulis semua yang ",[391,773,396],{}," patut hantar dalam balasan itu, dan akhiri dengan soalan yang ia perlu tunggu jawapannya.",[776,777,778,791],"table",{},[779,780,781],"thead",{},[782,783,784,788],"tr",{},[785,786,787],"th",{},"Buat",[785,789,790],{},"Jangan",[792,793,794,808,823,833,844],"tbody",{},[782,795,796,803],{},[797,798,799,800,802],"td",{},"Akhiri setiap ",[391,801,409],{}," dengan apa yang perlu ditanya, dan tulis \"tunggu jawapan\"",[797,804,805,806],{},"Sumbat beberapa soalan untuk masa berbeza dalam satu ",[391,807,409],{},[782,809,810,816],{},[797,811,812,813,815],{},"Uruskan pilihan dalam ",[391,814,409],{}," itu: \"Kalau mereka pilih A, cakap... Kalau B, cakap...\"",[797,817,818,819,822],{},"Tulis \"pergi ke Step 5\". ",[391,820,821],{},"Step"," sentiasa berjalan mengikut turutan",[782,824,825,830],{},[797,826,827,828],{},"Letak harga dan senarai produk tetap terus dalam ",[391,829,409],{},[797,831,832],{},"Harap AI teka harga",[782,834,835,838],{},[797,836,837],{},"Tambah nota seperti \"(dalaman, jangan hantar)\" untuk arahan yang customer tak patut nampak",[797,839,840,841,843],{},"Tambah ",[391,842,409],{}," umum seperti \"jawab apa-apa soalan lain\"",[782,845,846,856],{},[797,847,848,849,851,852,855],{},"Buat ",[391,850,405],{}," berasingan untuk ",[391,853,854],{},"combo",", contohnya beli dua produk sekali",[797,857,858,859,861],{},"Sumbat semua produk dalam satu ",[391,860,405],{}," yang panjang",[388,863,864,867,868,870,871,873,874,877,878,644],{},[399,865,866],{},"Tulis teks \"When should the AI use this?\" seperti cara customer bertanya."," Masukkan perkataan yang customer betul-betul guna, dan nyatakan siapa yang ",[391,869,405],{}," itu bukan untuk, kalau perlu. Contohnya: \"Bila customer nak ",[391,872,413],{}," pemasangan. Bukan untuk permintaan ",[391,875,876],{},"repair"," atau ",[391,879,880],{},"servis",[441,882,884],{"id":883},"tambah-knowledge-media-dan-variable","Tambah Knowledge, Media dan Variable",[388,886,887,890],{},[391,888,889],{},"Toolbar editor step"," membolehkan anda lampirkan:",[528,892,893,907,919],{},[449,894,895,898,899,901,902,904,905,456],{},[399,896,897],{},"Insert AI Knowledge Reference"," (ikon buku) - pautkan dokumen dari ",[577,900,167],{"href":168},". AI akan baca dokumen itu bila sampai ke ",[391,903,409],{}," tersebut. Anda boleh lampirkan sehingga 2 dokumen setiap ",[391,906,409],{},[449,908,909,912,913,915,916,918],{},[399,910,911],{},"Insert from Files"," (ikon gambar) - pilih fail dari ",[391,914,293],{}," untuk AI hantar pada ",[391,917,409],{}," itu, contohnya katalog atau gambar.",[449,920,921,924,925,927,928,931],{},[399,922,923],{},"Insert Variable"," (ikon ",[399,926],{},") - masukkan maklumat ",[391,929,930],{},"contact"," atau sistem, seperti nama customer, yang akan diisi bila balasan dihantar.",[388,933,934],{},[418,935],{"alt":936,"src":937,"className":938,"width":939},"Dialog Select Files dengan katalog produk dipilih","/screenshots/chatbot/ai-workflows-insert-file.png",[688],460,[441,941,943],{"id":942},"jana-penerangan","Jana Penerangan",[388,945,946,947,949,950,952,953,956,957,959],{},"Tak pasti apa nak tulis dalam ",[399,948,460],{}," Tulis ",[391,951,409],{}," anda dulu, kemudian klik ",[399,954,955],{},"Generate",". AI akan tulis penerangan ringkas berdasarkan ",[391,958,409],{}," anda, dalam bahasa yang sama. Sentiasa baca dan ubah suai sebelum anda simpan.",[388,961,962],{},[418,963],{"alt":964,"src":965,"className":966,"width":689},"Penerangan yang ditulis oleh Generate berdasarkan step workflow","/screenshots/chatbot/ai-workflows-generate.png",[688],[388,968,969],{},"Anda boleh jana sehingga 5 kali seminit.",[441,971,973],{"id":972},"salin-closing-flow-anda","Salin Closing Flow Anda",[388,975,976,977,979,980,982,983,698,986,989,990,992,993,995,996,998,999,1001],{},"Kalau ",[391,978,396],{}," anda sudah ada ",[391,981,544],{},", klik ",[399,984,985],{},"Copy existing Closing Flow",[399,987,988],{},"Copy Closing Flow"," dalam senarai ",[391,991,405],{},") untuk tukar ",[391,994,409],{},"nya kepada ",[391,997,405],{}," baru. Semak ",[391,1000,409],{}," itu, kemudian hidupkannya.",[441,1003,1005],{"id":1004},"urus-workflow","Urus Workflow",[528,1007,1008,1018,1031,1042],{},[449,1009,1010,1015,1016,456],{},[399,1011,1012,1013],{},"Susun semula ",[391,1014,409],{}," dengan anak panah atas dan bawah pada setiap ",[391,1017,409],{},[449,1019,1020,1025,1026,1028,1029,456],{},[399,1021,1022,1023],{},"Buang ",[391,1024,409],{}," dengan ikon tong sampah. Setiap ",[391,1027,405],{}," perlu sekurang-kurangnya satu ",[391,1030,409],{},[449,1032,1033,1038,1039,1041],{},[399,1034,1035,1036],{},"Matikan ",[391,1037,405],{}," dengan suis ",[399,1040,650],{},". Ia kekal disimpan tapi tidak digunakan.",[449,1043,1044,1048,1049,456],{},[399,1045,1022,1046],{},[391,1047,405],{}," dengan ",[399,1050,1051],{},"Remove workflow",[388,1053,1054],{},"Perubahan berkuat kuasa bila anda simpan.",[1056,1057,1058,1059,1061,1062,1064,1065,1067],"warning",{},"Kalau anda ubah, matikan atau buang sesuatu ",[391,1060,405],{},", customer yang sedang berada di tengah-tengah ",[391,1063,405],{}," itu akan dikeluarkan. Mereka akan teruskan dengan kelakuan biasa ",[391,1066,396],{}," anda.",[441,1069,1071],{"id":1070},"uji-sebelum-live","Uji Sebelum Live",[388,1073,1074,1075,1077,1078,1080,1081,1084,1085,1087],{},"Guna ",[577,1076,191],{"href":192}," untuk berbual melalui setiap ",[391,1079,405],{}," seperti customer. Mulakan sesi baru dengan ",[399,1082,1083],{},"New Session"," untuk setiap ujian, dan semak harga, masa dan ayat yang penting sebelum anda hidupkan ",[391,1086,405],{}," di Live.",[388,1089,1090,1091,1093,1094,1096,1097,1100,1101,1103],{},"Dalam ujian ini, ",[391,1092,396],{}," ikut Step 1 dan Step 2 ",[391,1095,405],{}," \"Book an installation\". Bila customer tanya tentang ",[391,1098,1099],{},"warranty",", yang tiada dalam ",[391,1102,495],{},"nya, ia beritahu yang ia tiada maklumat itu dan kembali tanya tarikh.",[388,1105,1106],{},[418,1107],{"alt":1108,"src":1109,"className":1110,"width":1111},"Perbualan AI Playground yang mengikut workflow Book an installation","/screenshots/chatbot/ai-workflows-playground-test.png",[688],468,[441,1113,1115],{"id":1114},"apa-yang-workflow-tidak-buat","Apa Yang Workflow Tidak Buat",[388,1117,1118,1120,1121,1124],{},[391,1119,654],{}," memandu ",[399,1122,1123],{},"apa yang AI cakap",". Ia tidak mencetuskan tindakan dengan sendirinya:",[528,1126,1127,1132,1137],{},[449,1128,1129,1130,456],{},"Untuk letak label, guna ",[577,1131,147],{"href":148},[449,1133,1134,1135,456],{},"Untuk serahkan customer kepada pasukan anda, guna ",[577,1136,152],{"href":153},[449,1138,1139,1140,456],{},"Untuk cari atau kemas kini data, guna ",[577,1141,136],{"href":137},[441,1143,1145],{"id":1144},"had","Had",[776,1147,1148,1157],{},[779,1149,1150],{},[782,1151,1152,1155],{},[785,1153,1154],{},"Perkara",[785,1156,1145],{},[792,1158,1159,1171,1182,1189,1196,1206],{},[782,1160,1161,1168],{},[797,1162,1163,1165,1166],{},[391,1164,654],{}," setiap ",[391,1167,396],{},[797,1169,1170],{},"20",[782,1172,1173,1179],{},[797,1174,1175,1165,1177],{},[391,1176,821],{},[391,1178,405],{},[797,1180,1181],{},"1 hingga 30",[782,1183,1184,1186],{},[797,1185,631],{},[797,1187,1188],{},"120 aksara",[782,1190,1191,1193],{},[797,1192,460],{},[797,1194,1195],{},"1,000 aksara",[782,1197,1198,1203],{},[797,1199,1200,1201],{},"Setiap ",[391,1202,409],{},[797,1204,1205],{},"20,000 aksara",[782,1207,1208,1215],{},[797,1209,1210,1211,1165,1213],{},"Dokumen ",[391,1212,167],{},[391,1214,409],{},[797,1216,1217],{},"2",[441,1219,339],{"id":1220},"soalan-lazim",[1222,1223,1225,1226,1228,1229,1231,1232,1234],"collapsible",{"name":1224},"Saya sudah simpan workflow tapi AI tak guna. Kenapa?","Pastikan ",[399,1227,650],{}," dihidupkan, dan teks ",[399,1230,460],{}," sepadan dengan cara customer betul-betul bertanya. Dalam Playground Mode, ingat juga untuk ",[391,1233,720],{}," ke Live.",[1222,1236,1238,1239,1241,1242,456],{"name":1237},"Adakah AI ikut step saya perkataan demi perkataan?","Tidak. Ia kekalkan turutan ",[391,1240,409],{},", syarat dan maksud anda, tapi mungkin ubah ayat secara semula jadi. Letak harga yang tepat dan ayat penting terus dalam ",[391,1243,409],{},[1222,1245,1247,1248,496,1250,499,1252,1254],{"name":1246},"Apa jadi kalau customer tanya benda yang tak berkaitan?","AI akan jawab soalan itu berdasarkan ",[391,1249,495],{},[391,1251,167],{},[391,1253,409],{}," semasa.",[1222,1256,1258,1259,1262,1263,1265,1266,496,1268,1270],{"name":1257},"Adakah saya masih perlukan Closing Flow?","Ya, kalau anda nak laluan ",[391,1260,1261],{},"default",". Bila tiada ",[391,1264,405],{}," yang sepadan, ",[391,1267,541],{},[391,1269,544],{}," anda masih digunakan.",[1222,1272,1274,1275,1277,1278,538,1281,1283,1284,456],{"name":1273},"Saya salin chatbot saya. Kenapa workflow-nya dimatikan?","Bila ",[391,1276,396],{}," disalin atau disimpan sebagai ",[391,1279,1280],{},"template",[391,1282,405],{},"nya akan dimatikan supaya pemilik baru boleh semak dulu. Semak setiap satu, kemudian hidupkan ",[399,1285,650],{},[1222,1287,1289,1290,1292,1293,1295,1296,456],{"name":1288},"Adakah AI Workflows guna token?","Ya. Memilih ",[391,1291,405],{}," menggunakan sedikit token AI, yang ditunjukkan sebagai ",[399,1294,172],{}," dalam ",[577,1297,358],{"href":359},{"title":1299,"searchDepth":1300,"depth":1300,"links":1301},"",2,[1302,1303,1304,1305,1306,1307,1308,1309,1310,1311,1312],{"id":443,"depth":1300,"text":444},{"id":608,"depth":1300,"text":609},{"id":760,"depth":1300,"text":761},{"id":883,"depth":1300,"text":884},{"id":942,"depth":1300,"text":943},{"id":972,"depth":1300,"text":973},{"id":1004,"depth":1300,"text":1005},{"id":1070,"depth":1300,"text":1071},{"id":1114,"depth":1300,"text":1115},{"id":1144,"depth":1300,"text":1145},{"id":1220,"depth":1300,"text":339},"Beri chatbot anda arahan langkah demi langkah untuk diikut bila perbualan sepadan dengan situasi yang anda terangkan.","md",null,{},{"icon":175},{"title":172,"description":1319},"Cipta AI Workflows Reply.la - panduan perbualan langkah demi langkah yang AI ikut bila mesej customer sepadan dengan situasi yang anda terangkan.","4Mue8XrzPhdaaGkX7NTlLqtjfdPQ-k9V7svm4al-YK0",[1322,1324],{"title":167,"path":168,"stem":169,"description":1323,"icon":170,"children":-1},"Masukkan text dan PDF source, kemudian train chatbot untuk gunakannya.",{"title":177,"path":178,"stem":179,"description":1325,"icon":46,"children":-1},"Tentukan maklumat pelanggan yang patut diingati chatbot merentasi perbualan."]