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See ",[393,394,11],"a",{"href":12}," for the full details.",[384,397,398],{},"Reply.la added three chatbot settings to help you keep those charges under control:",[400,401,402,418],"table",{},[403,404,405],"thead",{},[406,407,408,412,415],"tr",{},[409,410,411],"th",{},"Setting",[409,413,414],{},"Where to find it",[409,416,417],{},"What it saves",[419,420,421,437,452],"tbody",{},[406,422,423,432,434],{},[424,425,426],"td",{},[393,427,429],{"href":428},"#_1-one-bubble-for-non-ad-customers",[388,430,431],{},"Auto-Split for Ad Customers",[424,433,186],{},[424,435,436],{},"Sends one bubble per reply to customers who are not in a free ad window",[406,438,439,447,449],{},[424,440,441],{},[393,442,444],{"href":443},"#_2-conversation-limit",[388,445,446],{},"Conversation Limit",[424,448,162],{},[424,450,451],{},"Caps how many replies the bot sends to one customer",[406,453,454,462,464],{},[424,455,456],{},[393,457,459],{"href":458},"#_3-ad-leads-only",[388,460,461],{},"Ad Leads Only",[424,463,162],{},[424,465,466],{},"Lets the AI reply only to customers from your Click-to-WhatsApp ads",[384,468,469],{},[470,471],"img",{"alt":472,"src":473},"How the three settings treat ad customers and everyone else","/screenshots/meta-update/en/cost-settings-flow.png",[475,476,477,478,481,482,484],"note",{},"These settings are for ",[388,479,480],{},"Meta devices"," (Cloud API and Coexistence). A ",[393,483,253],{"href":254}," device has no Meta charges and no ad window, so Auto-Split for Ad Customers and Ad Leads Only do nothing there.",[486,487,489],"h2",{"id":488},"_1-one-bubble-for-non-ad-customers","1. One Bubble for Non-Ad Customers",[384,491,492],{},"By default, the AI splits a long reply into a few short bubbles so it feels natural. Each bubble is one message, so one answer in 3 bubbles costs 3 times as much as one bubble.",[384,494,495,497],{},[388,496,431],{}," lets you keep split bubbles where they are free and send one bubble everywhere else:",[499,500,501,509],"ul",{},[502,503,504,505,508],"li",{},"Customers who came from a ",[388,506,507],{},"Click-to-WhatsApp ad",", while their free ad window is open, still get split bubbles. These messages are free.",[502,510,511,514,515,518],{},[388,512,513],{},"Everyone else"," gets each reply as ",[388,516,517],{},"one bubble",".",[520,521,523],"h3",{"id":522},"how-to-set-it-up","How to Set It Up",[525,526,527,532,542,551],"ol",{},[502,528,529,530,518],{},"Open your chatbot and go to ",[388,531,186],{},[502,533,534,535,538,539,518],{},"In ",[388,536,537],{},"Extra Features",", turn off ",[388,540,541],{},"Auto-Split Messages",[502,543,544,546,547,550],{},[388,545,431],{}," appears below it. Leave it ",[388,548,549],{},"on",". It is on by default.",[502,552,553,554,518],{},"Click ",[388,555,556],{},"Save Changes",[384,558,559],{},[470,560],{"alt":561,"src":562,"className":563,"width":565},"Auto-Split Messages turned off, with Auto-Split for Ad Customers turned on","/screenshots/meta-update/auto-split-ad-customers.png",[564],"w-auto",460,[567,568,569,570,572],"tip",{},"Want one bubble for every customer, including ad customers? Turn off ",[388,571,431],{}," as well.",[520,574,576],{"id":575},"how-much-it-saves","How Much It Saves",[384,578,579],{},"A customer who is not from an ad asks \"Do you have size L?\":",[400,581,582,595],{},[403,583,584],{},[406,585,586,589,592],{},[409,587,588],{},"Reply",[409,590,591],{},"Bubbles",[409,593,594],{},"Cost after your 1,000 free messages",[419,596,597,608],{},[406,598,599,602,605],{},[424,600,601],{},"Auto-Split on",[424,603,604],{},"3",[424,606,607],{},"16.8 sen",[406,609,610,613,616],{},[424,611,612],{},"Auto-Split off",[424,614,615],{},"1",[424,617,618],{},[388,619,620],{},"5.6 sen",[384,622,623],{},"This setting changes AI replies only. Keyword replies send each step in their sequence as its own bubble, so keep keyword sequences short too.",[486,625,627],{"id":626},"_2-conversation-limit","2. Conversation Limit",[384,629,630,632],{},[388,631,446],{}," stops the bot after it has replied a set number of times to the same customer. Then the conversation waits for your team. This puts a ceiling on what one customer can cost you, for example someone who keeps chatting but never buys.",[520,634,523],{"id":635},"how-to-set-it-up-1",[525,637,638,642,651,658,679,686],{},[502,639,529,640,518],{},[388,641,162],{},[502,643,534,644,647,648,518],{},[388,645,646],{},"Handover to Your Team",", turn on ",[388,649,650],{},"Limit bot replies per conversation",[502,652,653,654,657],{},"Set ",[388,655,656],{},"Replies per conversation",", for example 10.",[502,659,660,661,664,665,668,669,668,672,675,676,518],{},"Choose ",[388,662,663],{},"Schedule limit reset",": ",[388,666,667],{},"Never",", ",[388,670,671],{},"Daily",[388,673,674],{},"Weekly"," or ",[388,677,678],{},"Monthly",[502,680,681,682,685],{},"Leave ",[388,683,684],{},"Notify when the limit is reached"," on so your team knows when to step in.",[502,687,688],{},"Save your changes.",[384,690,691],{},[470,692],{"alt":693,"src":694,"className":695,"width":565},"Conversation Limit settings","/screenshots/chatbot/conversation-limit.jpg",[564],[520,697,699],{"id":698},"good-to-know","Good to Know",[499,701,702,709,712,715],{},[502,703,704,705,708],{},"One count is ",[388,706,707],{},"one customer message the bot answers",", however many bubbles the reply is split into. Turn off Auto-Split (step 1) so each reply is also one message.",[502,710,711],{},"AI replies, keyword replies and follow-ups all count toward the limit.",[502,713,714],{},"The customer is not told anything when the limit is reached.",[502,716,717,718,720,721,724,725,728,729,732],{},"To give a customer their replies back, open the conversation in the ",[393,719,258],{"href":263}," and click ",[388,722,723],{},"Reset"," next to ",[388,726,727],{},"Bot replies left",". To reset everyone, click ",[388,730,731],{},"Reset all conversations"," in General Settings.",[520,734,736],{"id":735},"pick-a-limit","Pick a Limit",[384,738,739],{},"With Auto-Split off, the limit is roughly the most Meta messages the bot sends to one customer:",[400,741,742,751],{},[403,743,744],{},[406,745,746,748],{},[409,747,656],{},[409,749,750],{},"Most one customer costs (after 1,000 free)",[419,752,753,761,769],{},[406,754,755,758],{},[424,756,757],{},"5",[424,759,760],{},"28 sen",[406,762,763,766],{},[424,764,765],{},"10",[424,767,768],{},"56 sen",[406,770,771,774],{},[424,772,773],{},"20",[424,775,776],{},"RM1.12",[384,778,779],{},"Your team's own replies are not counted by this limit, but Meta still charges for them.",[486,781,783],{"id":782},"_3-ad-leads-only","3. Ad Leads Only",[384,785,786,788,789,792],{},[388,787,461],{}," lets the AI reply only to customers who came from your Click-to-WhatsApp ads, while their free ad window is open. Everyone else gets ",[388,790,791],{},"one message"," from you, then waits for your team.",[384,794,795],{},"This suits businesses that pay for ads to bring in leads and do not want to pay Meta for AI chats with everyone else.",[520,797,523],{"id":798},"how-to-set-it-up-2",[525,800,801,805,812,819],{},[502,802,529,803,518],{},[388,804,162],{},[502,806,534,807,647,809,518],{},[388,808,646],{},[388,810,811],{},"Only let the AI reply to leads from your Click-to-WhatsApp ads",[502,813,814,815,818],{},"Fill in ",[388,816,817],{},"Message before handing over",". This is required, up to 1,000 characters.",[502,820,688],{},[384,822,823],{},[470,824],{"alt":825,"src":826,"className":827,"width":565},"Ad Leads Only settings","/screenshots/chatbot/ad-leads-only.jpg",[564],[567,829,830],{},"Use the handover message to move non-ad customers somewhere free. For example: \"For orders, please chat with our admin here: wa.me/60123456789\", pointing to a number on the WhatsApp Business App that is not connected to any software.",[520,832,699],{"id":833},"good-to-know-1",[499,835,836,839,842],{},[502,837,838],{},"Everyone outside a free ad window is handed over, including first-time enquiries and customers you've talked to before.",[502,840,841],{},"Your team gets a notification each time, and the AI stays off for that contact until someone turns it back on.",[502,843,844],{},"You can't test it in the AI Playground, because the Playground isn't a real WhatsApp chat.",[486,846,848],{"id":847},"recommended-setups","Recommended Setups",[400,850,851,861],{},[403,852,853],{},[406,854,855,858],{},[409,856,857],{},"Your situation",[409,859,860],{},"Use",[419,862,863,871,882],{},[406,864,865,868],{},[424,866,867],{},"Most leads come from Click-to-WhatsApp ads",[424,869,870],{},"Auto-Split Messages off, Auto-Split for Ad Customers on",[406,872,873,876],{},[424,874,875],{},"Leads come from everywhere and you want the AI to answer everyone",[424,877,878,879,881],{},"Auto-Split Messages off, plus Conversation Limit (for example 10, reset ",[388,880,678],{},")",[406,883,884,887],{},[424,885,886],{},"You only want to pay for AI chats with ad leads",[424,888,889],{},"Ad Leads Only on, with a handover message that points to your WhatsApp Business App number",[486,891,893],{"id":892},"common-questions","Common Questions",[895,896,898,899,901],"collapsible",{"name":897},"Does turning off Auto-Split make ad customers get one bubble too?","No, as long as ",[388,900,431],{}," stays on. Customers in a free Click-to-WhatsApp ad window keep getting split bubbles, because those messages are free.",[895,903,905],{"name":904},"Do follow-ups and keyword replies count toward the Conversation Limit?","Yes. AI replies, keyword replies and follow-ups all count.",[895,907,909],{"name":908},"Will the customer know they reached the limit?","No. The bot simply stops replying and the conversation waits for your team.",[895,911,913],{"name":912},"Can I use Ad Leads Only and Conversation Limit together?","Yes. Ad Leads Only decides who gets AI replies, and Conversation Limit caps how many replies each of them gets.",[895,915,917],{"name":916},"Do these settings stop my team's replies from being charged?","No. Meta charges for every message sent from a connected number, whether the AI or your team sends it. These settings only control what the bot sends.",{"title":919,"searchDepth":920,"depth":920,"links":921},"",2,[922,927,932,936,937],{"id":488,"depth":920,"text":489,"children":923},[924,926],{"id":522,"depth":925,"text":523},3,{"id":575,"depth":925,"text":576},{"id":626,"depth":920,"text":627,"children":928},[929,930,931],{"id":635,"depth":925,"text":523},{"id":698,"depth":925,"text":699},{"id":735,"depth":925,"text":736},{"id":782,"depth":920,"text":783,"children":933},[934,935],{"id":798,"depth":925,"text":523},{"id":833,"depth":925,"text":699},{"id":847,"depth":920,"text":848},{"id":892,"depth":920,"text":893},"Use Auto-Split for Ad Customers, Conversation Limit and Ad Leads Only to keep your WhatsApp charges low after the 1 October 2026 pricing change.","md",null,{},{"icon":19},{"title":944,"description":945},"Reply.la Settings to Control WhatsApp Costs","Three Reply.la chatbot settings that cut Meta charges from 1 October 2026 - one bubble per reply for non-ad customers, a reply limit per conversation, and AI replies only for Click-to-WhatsApp ad leads.","lIox-n-Pac1-SmuWrd2r6HFpsjWyB1tlVT19gPYedxA",[948,950],{"title":11,"path":12,"stem":13,"description":949,"icon":14,"children":-1},"What changed in WhatsApp pricing on 1 October 2026, how much each message costs, and what to do to keep your costs under control.",{"title":28,"path":29,"stem":30,"description":951,"icon":31,"children":-1},"Create your Reply.la account so you can start setting up your AI chatbot."]