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Quota","/en/templates/maximum-quota","en/8.templates/7.maximum-quota","i-lucide-gauge",{"title":296,"path":297,"stem":298,"icon":299},"FAQs","/en/templates/faqs","en/8.templates/8.faqs","i-lucide-circle-help",{"title":301,"icon":149,"path":302,"stem":303,"children":304,"page":45},"Settings","/en/settings","en/9.settings",[305,309,314,319,324,329,334],{"title":306,"path":307,"stem":308,"icon":284},"Subscription","/en/settings/subscription","en/9.settings/1.subscription",{"title":310,"path":311,"stem":312,"icon":313},"Billing","/en/settings/billing","en/9.settings/2.billing","i-lucide-receipt",{"title":315,"path":316,"stem":317,"icon":318},"Token Usage","/en/settings/token-usage","en/9.settings/3.token-usage","i-lucide-coins",{"title":320,"path":321,"stem":322,"icon":323},"Organization","/en/settings/organization","en/9.settings/4.organization","i-lucide-building",{"title":325,"path":326,"stem":327,"icon":328},"Profile","/en/settings/profile","en/9.settings/5.profile","i-lucide-user",{"title":330,"path":331,"stem":332,"icon":333},"Appearance","/en/settings/appearance","en/9.settings/6.appearance","i-lucide-palette",{"title":335,"path":336,"stem":337,"icon":338},"Custom Variables","/en/settings/variables","en/9.settings/7.variables","i-lucide-variable",{"id":340,"title":209,"body":341,"description":928,"extension":929,"links":930,"meta":931,"navigation":932,"path":210,"seo":933,"stem":211,"__hash__":936},"docs_en/en/5.device-manager/4.coexistence-bugs.md",{"type":342,"value":343,"toc":899},"minimark",[344,349,365,368,384,388,396,432,436,442,468,472,475,480,486,492,497,508,512,517,521,529,533,538,543,547,558,562,567,571,579,583,588,592,609,613,618,622,636,640,645,649,657,660,663,667,670,690,703,707,712,716,724,728,733,737,745,749,754,758,775,779,792,796,804,808,813,817,828,831,837,844,848,859,863,874,878,883,887,891,895],[345,346,348],"h2",{"id":347},"what-is-coexistence","What Is Coexistence?",[350,351,352,356,357,360,361,364],"p",{},[353,354,355],"strong",{},"Coexistence"," (also called ",[353,358,359],{},"CoEx",") is a feature built and managed by Meta. It lets you connect your existing ",[353,362,363],{},"WhatsApp Business App"," number to a platform like ReplyLa while still using the app on your phone.",[350,366,367],{},"Because the same number runs in two places at once, Meta has to handle eligibility checks, signup, and keeping conversations in sync. Most Coexistence problems come from these Meta-side steps - not from ReplyLa.",[369,370,371,372,374,375,378,379,383],"note",{},"This page covers ",[353,373,355],{}," only. Connecting via ",[353,376,377],{},"Cloud API"," instead? See ",[380,381,204],"a",{"href":382},"common-errors",".",[345,385,387],{"id":386},"know-this-before-you-connect","Know This Before You Connect",[350,389,390,391,395],{},"A few things are worth weighing ",[392,393,394],"em",{},"before"," you choose Coexistence at all:",[397,398,399,406,417,423],"ul",{},[400,401,402,405],"li",{},[353,403,404],{},"Coexistence is still evolving."," Meta develops and manages it, and its behaviour can change over time.",[400,407,408,411,412,416],{},[353,409,410],{},"Chat sync is unreliable."," Existing chats may not sync, and conversations can go missing - see ",[380,413,415],{"href":414},"#issues-after-connecting","Issues After Connecting",". This is a Meta limitation, not a ReplyLa one.",[400,418,419,422],{},[353,420,421],{},"Test before you rely on it."," Confirm Coexistence works for your number and workflow before depending on it for day-to-day messaging.",[400,424,425,428,429,431],{},[353,426,427],{},"Cloud API is the more stable option."," For a fresh setup without an existing WhatsApp Business App history, connecting via ",[380,430,377],{"href":382}," avoids these sync limitations entirely.",[345,433,435],{"id":434},"before-you-start","Before You Start",[350,437,438,439,441],{},"Coexistence has requirements your number must meet ",[392,440,394],{}," it can connect. Checking these first prevents most errors:",[397,443,444,450,456,462],{},[400,445,446,449],{},[353,447,448],{},"WhatsApp Business App version 2.24.17 or newer."," Update the app first.",[400,451,452,455],{},[353,453,454],{},"The number must be active on the WhatsApp Business App for at least 7 days"," (30-60 days is better).",[400,457,458,461],{},[353,459,460],{},"The number's country must be supported"," by Meta for Coexistence.",[400,463,464,467],{},[353,465,466],{},"Verify your business name is correct"," - it gets locked after onboarding.",[345,469,471],{"id":470},"issues-during-connection","Issues During Connection",[350,473,474],{},"These problems appear before or during signup.",[476,477,479],"h3",{"id":478},"phone-number-not-eligible-yet","Phone number not eligible yet",[481,482,483],"blockquote",{},[350,484,485],{},"\"Your phone number isn't eligible to connect to the WhatsApp Business Platform...\"",[350,487,488,491],{},[353,489,490],{},"Cause:"," Meta requires a number to be actively used on the WhatsApp Business App for at least 7 days before it qualifies for Coexistence.",[350,493,494],{},[353,495,496],{},"How to fix:",[397,498,499,502,505],{},[400,500,501],{},"Use the number for real customer conversations for at least 7 days (30-60 days is preferred).",[400,503,504],{},"Don't delete and re-register the number - this resets its activity history.",[400,506,507],{},"If the number was previously on a WhatsApp API account, remove that setup first, then re-register and wait 1-2 months before retrying.",[476,509,511],{"id":510},"country-or-region-not-supported","Country or region not supported",[350,513,514,516],{},[353,515,490],{}," Meta has restricted Coexistence in some countries due to regulatory limitations.",[350,518,519],{},[353,520,496],{},[397,522,523,526],{},[400,524,525],{},"Use a number from a supported country.",[400,527,528],{},"Check Meta's documentation periodically - supported regions expand over time.",[476,530,532],{"id":531},"number-still-tied-to-an-old-whatsapp-api-account","Number still tied to an old WhatsApp API account",[481,534,535],{},[350,536,537],{},"\"This number is registered to an existing WhatsApp account. To use this number, disconnect it from the existing account.\"",[350,539,540,542],{},[353,541,490],{}," The number was previously connected to a WhatsApp Business API account and needs a cooldown period.",[350,544,545],{},[353,546,496],{},[397,548,549,552,555],{},[400,550,551],{},"Log into your previous API provider's portal and remove the WhatsApp account setup.",[400,553,554],{},"Re-register the number in the WhatsApp Business App.",[400,556,557],{},"Keep using it actively for 1-2 months before connecting again.",[476,559,561],{"id":560},"number-linked-to-another-meta-business-manager","Number linked to another Meta Business Manager",[350,563,564,566],{},[353,565,490],{}," The number is already associated with a different Meta Business Manager account, so Meta rejects the connection.",[350,568,569],{},[353,570,496],{},[397,572,573,576],{},[400,574,575],{},"Find the Meta Business Manager account the number belongs to and remove it there.",[400,577,578],{},"Then retry the Coexistence connection with the correct account.",[476,580,582],{"id":581},"qr-code-wont-appear-or-wont-scan","QR code won't appear or won't scan",[350,584,585,587],{},[353,586,490],{}," Outdated app version, wrong signup steps, a camera problem, or a temporary Meta server issue.",[350,589,590],{},[353,591,496],{},[397,593,594,597,603,606],{},[400,595,596],{},"Update the WhatsApp Business App to version 2.24.17 or newer.",[400,598,599,600,383],{},"Follow the correct flow in the app: ",[353,601,602],{},"Settings → WhatsApp → Sign Up with Facebook",[400,604,605],{},"Clean your camera lens and scan in good lighting.",[400,607,608],{},"Wait a few minutes and retry. If it still fails, reinstall the WhatsApp Business App.",[476,610,612],{"id":611},"cant-link-your-facebook-page","Can't link your Facebook Page",[350,614,615,617],{},[353,616,490],{}," No Facebook Page or Meta Business Manager account exists, you're not logged in as an admin, or there are account-level restrictions.",[350,619,620],{},[353,621,496],{},[397,623,624,630,633],{},[400,625,626,627,383],{},"Create a Facebook Page via the app: ",[353,628,629],{},"Settings → Business Tools → Facebook & Instagram",[400,631,632],{},"Make sure you have admin rights on both the Facebook Page and the Business Manager account.",[400,634,635],{},"During Embedded Signup, connect to (or create) a Meta Business account with complete details - business name, address, and website.",[476,637,639],{"id":638},"connection-blocked-by-a-payment-or-credit-line","Connection blocked by a payment or credit line",[350,641,642,644],{},[353,643,490],{}," An existing credit line on your WhatsApp Business Account can't be removed, which stops the connection from completing.",[350,646,647],{},[353,648,496],{},[397,650,651,654],{},[400,652,653],{},"Review the credit line and billing setup in Meta Business Manager.",[400,655,656],{},"Contact Meta support to resolve the credit arrangement before retrying.",[345,658,415],{"id":659},"issues-after-connecting",[350,661,662],{},"Once connected, some problems come from Meta's Coexistence infrastructure and can't be \"fixed\" - only worked around.",[476,664,666],{"id":665},"chats-dont-sync-reliably","Chats don't sync reliably",[350,668,669],{},"After connecting, Meta's chat sync can behave unreliably:",[397,671,672,678,684],{},[400,673,674,677],{},[353,675,676],{},"Existing chats not syncing immediately"," - conversations may not appear right away after the connection is completed.",[400,679,680,683],{},[353,681,682],{},"Chats stop updating later"," - conversations sync at first, then new messages fail to come through.",[400,685,686,689],{},[353,687,688],{},"Conversations go missing"," - some chats disappear entirely because of sync failures.",[691,692,693,694,697,698,702],"warning",{},"These behaviours are caused by ",[353,695,696],{},"Meta's Coexistence infrastructure"," and are outside ReplyLa's control. Any platform using CoEx is affected the same way - it is not a bug in ReplyLa. See ",[380,699,701],{"href":700},"#how-replyla-avoids-the-sync-bugs","How ReplyLa Avoids the Sync Bugs"," below.",[476,704,706],{"id":705},"waba-placed-under-review-or-disabled","WABA placed under review or disabled",[350,708,709,711],{},[353,710,490],{}," After the connection completes, Meta may automatically put your WhatsApp Business Account under review or temporarily disable it.",[350,713,714],{},[353,715,496],{},[397,717,718,721],{},[400,719,720],{},"This is a Meta-side action - wait for the review to complete.",[400,722,723],{},"If it stays disabled, contact Meta support to resolve the account status.",[476,725,727],{"id":726},"business-verification-status-lost","Business Verification status lost",[350,729,730,732],{},[353,731,490],{}," Your paid Business Verification on the WhatsApp mobile app can be removed after Coexistence onboarding. Restoring it can disconnect the Coexistence integration - only one can stay active at a time.",[350,734,735],{},[353,736,496],{},[397,738,739,742],{},[400,740,741],{},"Decide which you need more: Coexistence, or the mobile app's Business Verification badge.",[400,743,744],{},"If you restore verification, expect the Coexistence connection to drop.",[476,746,748],{"id":747},"you-cant-turn-off-coexistence","You can't turn off Coexistence",[350,750,751,753],{},[353,752,490],{}," There's no option to disable Coexistence inside ReplyLa or any API platform - it's controlled from the app.",[350,755,756],{},[353,757,496],{},[397,759,760,766,772],{},[400,761,762,763,383],{},"Open the WhatsApp Business App and go to ",[353,764,765],{},"Settings → Account → Business Platform",[400,767,768,769,383],{},"Tap ",[353,770,771],{},"Disconnect",[400,773,774],{},"Don't uninstall the app - that can cause problems if you reconnect later.",[476,776,778],{"id":777},"some-linked-devices-dont-sync","Some linked devices don't sync",[350,780,781,783,784,787,788,791],{},[353,782,490],{}," Under Coexistence, only ",[353,785,786],{},"WhatsApp Web"," and ",[353,789,790],{},"WhatsApp for Mac"," are supported as companion devices. Others, like WhatsApp for Windows, don't sync.",[350,793,794],{},[353,795,496],{},[397,797,798,801],{},[400,799,800],{},"After onboarding, re-link your devices using only supported platforms.",[400,802,803],{},"Expect placeholder messages if an unsupported device was used.",[476,805,807],{"id":806},"business-name-is-locked","Business name is locked",[350,809,810,812],{},[353,811,490],{}," Meta locks the business name after Coexistence is enabled, to keep it consistent across the app and the API.",[350,814,815],{},[353,816,496],{},[397,818,819,825],{},[400,820,821,822,824],{},"Set the correct business name ",[392,823,394],{}," starting Coexistence setup.",[400,826,827],{},"After onboarding, a change requires contacting Meta support, and approval isn't guaranteed.",[345,829,701],{"id":830},"how-replyla-avoids-the-sync-bugs",[369,832,833,836],{},[353,834,835],{},"ReplyLa does not sync chats from the WhatsApp Business app into ReplyLa."," This is intentional. By not relying on Meta's Coexistence sync, ReplyLa sidesteps the partial and broken-sync bugs above entirely.",[350,838,839,840,843],{},"Instead of trying to mirror an unreliable feed, ReplyLa keeps your conversation history inside the ",[353,841,842],{},"ReplyLa Inbox",", where every message is recorded in full.",[345,845,847],{"id":846},"recommendation","Recommendation",[849,850,851,856],"tip",{},[350,852,853],{},[353,854,855],{},"Always use the ReplyLa Inbox to send and reply to messages.",[350,857,858],{},"When all your messaging happens in the Inbox, your conversation history stays complete and reliable in one place. Mixing the WhatsApp Business app on your phone with ReplyLa is where gaps and missing chats appear - so pick the Inbox and stick with it.",[345,860,862],{"id":861},"still-stuck","Still Stuck?",[350,864,865,866,869,870,873],{},"If an error keeps appearing after trying these fixes, contact ReplyLa support. Include the ",[353,867,868],{},"exact error message"," and a ",[353,871,872],{},"screenshot"," - this helps us resolve it faster.",[345,875,877],{"id":876},"common-questions","Common Questions",[879,880,882],"collapsible",{"name":881},"Why does Meta say my number isn't eligible?","Coexistence requires a number to be active on the WhatsApp Business App for at least 7 days. Keep using it for real conversations - don't delete or re-register it - and try again later.",[879,884,886],{"name":885},"Why don't my old WhatsApp chats appear in ReplyLa?","ReplyLa does not pull chat history from the WhatsApp Business app. This is deliberate - Meta's Coexistence sync is unreliable, so ReplyLa starts a clean, complete conversation record from the Inbox instead.",[879,888,890],{"name":889},"Can I still use the WhatsApp app on my phone?","Yes, the app keeps working. But messages you send from the phone app won't reliably appear in ReplyLa. To keep one complete history, send and reply from the ReplyLa Inbox.",[879,892,894],{"name":893},"Are these issues ReplyLa's fault?","No. Coexistence is built and managed by Meta. The eligibility rules, signup, sync, and device limits all come from Meta, and the fixes are made in your WhatsApp Business App or Meta Business Manager.",[879,896,898],{"name":897},"Should I change my business name before connecting?","Yes. Meta locks the business name after Coexistence onboarding. Make sure it's correct in both the app and Meta Business Manager before you start.",{"title":900,"searchDepth":901,"depth":901,"links":902},"",2,[903,904,905,906,916,924,925,926,927],{"id":347,"depth":901,"text":348},{"id":386,"depth":901,"text":387},{"id":434,"depth":901,"text":435},{"id":470,"depth":901,"text":471,"children":907},[908,910,911,912,913,914,915],{"id":478,"depth":909,"text":479},3,{"id":510,"depth":909,"text":511},{"id":531,"depth":909,"text":532},{"id":560,"depth":909,"text":561},{"id":581,"depth":909,"text":582},{"id":611,"depth":909,"text":612},{"id":638,"depth":909,"text":639},{"id":659,"depth":901,"text":415,"children":917},[918,919,920,921,922,923],{"id":665,"depth":909,"text":666},{"id":705,"depth":909,"text":706},{"id":726,"depth":909,"text":727},{"id":747,"depth":909,"text":748},{"id":777,"depth":909,"text":778},{"id":806,"depth":909,"text":807},{"id":830,"depth":901,"text":701},{"id":846,"depth":901,"text":847},{"id":861,"depth":901,"text":862},{"id":876,"depth":901,"text":877},"Known errors and limitations with WhatsApp Coexistence, and how ReplyLa works around them.","md",null,{},{"icon":212},{"title":934,"description":935},"WhatsApp Coexistence Issues","Troubleshoot WhatsApp Coexistence (CoEx) connection errors and sync limitations, and learn why ReplyLa recommends always sending from the ReplyLa Inbox.","eyIzJHPz2MRIU5sbOe3QRG9uH7u3czXMCS0gLQ0Adww",[938,940],{"title":204,"path":205,"stem":206,"description":939,"icon":207,"children":-1},"Common errors during WhatsApp Cloud API signup and how to fix them.",{"title":214,"path":215,"stem":216,"description":941,"icon":217,"children":-1},"Connect your WhatsApp Business number to your Facebook Page and Instagram profile."]