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It answers questions like \"How many new leads did we get this month?\", \"How many of them closed?\", and \"Which ads bring the most customers?\".",[389,397,398,399,401,402,405,406,409],{},"Open it from ",[393,400,120],{}," in the sidebar, or click ",[393,403,404],{},"View analytics"," on the ",[407,408,109],"a",{"href":116}," once you've connected a device.",[411,412,413,414,416,417,419],"note",{},"Analytics is available on plans that include it. If you don't see ",[393,415,120],{}," in the sidebar, check your plan under ",[407,418,345],{"href":346},", or ask your organization owner whether your role can view it.",[384,421,423],{"id":422},"choose-what-to-view","Choose What to View",[389,425,426],{},[427,428],"img",{"alt":429,"src":430},"Analytics page header with tabs, device picker, date range, and summary cards","/screenshots/analytics/analytics-step-1-overview.jpg",[389,432,433],{},"At the top of the page you can choose:",[435,436,437,447,453,477],"ul",{},[438,439,440,443,444,446],"li",{},[393,441,442],{},"Chatbots"," or ",[393,445,63],{}," - Switch between chatbot lead results and broadcast delivery.",[438,448,449,452],{},[393,450,451],{},"Device"," - Analytics is shown for one device at a time. Pick it from the device picker on the right.",[438,454,455,458,459,462,463,462,466,462,469,472,473,476],{},[393,456,457],{},"Date range"," - ",[393,460,461],{},"7 days",", ",[393,464,465],{},"14 days",[393,467,468],{},"30 days",[393,470,471],{},"90 days",", or a ",[393,474,475],{},"Custom range",".",[438,478,479,482,483,486,487,486,490,493,494,476],{},[393,480,481],{},"Compare"," - Compare with the ",[393,484,485],{},"Previous period",", the ",[393,488,489],{},"Same period last month",[393,491,492],{},"Same period last year",", or choose ",[393,495,496],{},"No comparison",[498,499,500,501,504,505,508],"tip",{},"Not sure what the page looks like with real data? Pick ",[393,502,503],{},"Demo device"," in the device picker. It shows sample numbers marked ",[393,506,507],{},"Demo Only",". Switch back to one of your own devices to see your real results.",[389,510,511,512,515,516,519],{},"If the device you picked has no chatbot linked, you'll see a ",[393,513,514],{},"No chatbot linked"," warning. Click ",[393,517,518],{},"Link a chatbot"," to connect one, otherwise the chatbot numbers stay at zero.",[384,521,523],{"id":522},"chatbots-tab","Chatbots Tab",[525,526,528],"h3",{"id":527},"summary-cards","Summary Cards",[435,530,531,537,543],{},[438,532,533,536],{},[393,534,535],{},"New Leads"," - New customers who messaged this device in the selected period.",[438,538,539,542],{},[393,540,541],{},"Closed Leads"," - Leads that reached your closing label.",[438,544,545,548],{},[393,546,547],{},"Avg Closing Rate"," - Closed leads divided by new leads.",[389,550,551],{},"Each card shows the change against the comparison period, for example \"from 297 in the previous period\".",[525,553,555],{"id":554},"sales-funnel-and-funnel-closing-rate","Sales Funnel and Funnel Closing Rate",[389,557,558],{},[427,559],{"alt":560,"src":561},"Sales Funnel and Funnel Closing Rate cards","/screenshots/analytics/analytics-step-2-sales-funnel.jpg",[389,563,391,564,567,568,476],{},[393,565,566],{},"Sales Funnel"," shows how many leads reached each stage, and the percentage that moved on to the next stage. The dotted line shows the comparison period you picked in ",[393,569,481],{},[389,571,572,573,575],{},"The funnel is built from your contact labels. Each stage counts the contacts that carry that label, so a lead only appears in the funnel after it is labelled, either by you or by ",[407,574,147],{"href":148},". This is why you can see new leads in the summary cards but an empty funnel.",[389,577,578,579,582],{},"Click ",[393,580,581],{},"Edit labels"," to choose which labels make up the funnel stages, in order. The last stage counts as your closing label. The funnel settings are saved for the chatbot linked to that device.",[411,584,585,586,588],{},"No labels yet? Create a few in ",[407,587,216],{"href":217},", for example New Lead, Qualified, Negotiating, and Closed Won. The funnel fills in as contacts get labelled.",[389,590,591,594,595,598],{},[393,592,593],{},"Funnel Closing Rate"," shows your current closing rate, the rate for the comparison period, and a ",[393,596,597],{},"Daily Trend"," chart of the share of leads that reached the closing label each day.",[525,600,602],{"id":601},"lead-analytics","Lead Analytics",[389,604,605],{},[427,606],{"alt":607,"src":608},"Lead analytics table grouped by source and campaign","/screenshots/analytics/analytics-step-3-lead-analytics.jpg",[389,610,611,614],{},[393,612,613],{},"Lead analytics"," shows where your leads come from and how well each source converts. Leads are grouped by source:",[616,617,618,631],"table",{},[619,620,621],"thead",{},[622,623,624,628],"tr",{},[625,626,627],"th",{},"Source",[625,629,630],{},"What it means",[632,633,634,645,655],"tbody",{},[622,635,636,642],{},[637,638,639],"td",{},[393,640,641],{},"Meta Ads",[637,643,644],{},"Customers who messaged you from a Click-to-WhatsApp ad, listed per ad campaign.",[622,646,647,652],{},[637,648,649],{},[393,650,651],{},"Organic Post",[637,653,654],{},"Customers who tapped the WhatsApp button on one of your Facebook or Instagram posts (not an ad).",[622,656,657,662],{},[637,658,659],{},[393,660,661],{},"Direct Message",[637,663,664],{},"Customers who messaged you directly, with no campaign.",[389,666,667,668,462,670,673,674,677],{},"For each source and campaign you'll see ",[393,669,535],{},[393,671,672],{},"Closed",", and ",[393,675,676],{},"Close rate",", plus the change from the comparison period. Click a column header to sort the table.",[498,679,680,681,683],{},"Compare the ",[393,682,676],{}," of your ad campaigns. An ad that brings fewer leads but closes more of them may be worth more than the one with the most leads.",[384,685,687],{"id":686},"blaster-tab","Blaster Tab",[389,689,690],{},[427,691],{"alt":692,"src":693},"Blaster tab with campaign summary and Blast volume chart","/screenshots/analytics/analytics-step-4-blaster-tab.jpg",[389,695,391,696,698],{},[393,697,63],{}," tab shows broadcast results for the selected device:",[435,700,701,707,713,719],{},[438,702,703,706],{},[393,704,705],{},"Campaigns sent"," - Campaigns sent in the selected period.",[438,708,709,712],{},[393,710,711],{},"Messages delivered"," - Messages that reached customers.",[438,714,715,718],{},[393,716,717],{},"Delivery rate"," - Delivered messages out of all targeted recipients.",[438,720,721,724],{},[393,722,723],{},"Blast volume"," - A chart of messages delivered per day.",[389,726,727,728,476],{},"For details on a single campaign, open it in ",[407,729,81],{"href":82},[384,731,733],{"id":732},"common-questions","Common Questions",[735,736,738,739,741],"collapsible",{"name":737},"Why is my funnel empty when I have new leads?","The funnel only counts contacts that carry your funnel labels. Label your leads, or turn on ",[407,740,147],{"href":148}," so the chatbot labels them for you.",[735,743,745],{"name":744},"Can I see all my devices together?","No. Analytics shows one device at a time. Use the device picker to switch between devices.",[735,747,749,750,752],{"name":748},"What is the Demo device?","It's a built-in example with sample data, so you can see what each chart shows before you have real results. Its numbers are marked ",[393,751,507],{}," and are not your data.",[735,754,756,758],{"name":755},"How is this different from Contact Analytics?",[407,757,220],{"href":221}," describes your contact list as a whole. The Analytics page focuses on one device: its leads, funnel, lead sources, and broadcast delivery over a period you choose.",{"title":760,"searchDepth":761,"depth":761,"links":762},"",2,[763,764,765,771,772],{"id":386,"depth":761,"text":387},{"id":422,"depth":761,"text":423},{"id":522,"depth":761,"text":523,"children":766},[767,769,770],{"id":527,"depth":768,"text":528},3,{"id":554,"depth":768,"text":555},{"id":601,"depth":768,"text":602},{"id":686,"depth":761,"text":687},{"id":732,"depth":761,"text":733},"Track how each device is performing - new leads, your sales funnel, closing rate, lead sources, and Blaster delivery.","md",null,{},{"icon":123},{"title":120,"description":779},"Use the Reply.la Analytics page to see new leads, sales funnel, closing rate, lead sources, and broadcast delivery for each WhatsApp device.","4dc_CFf-pZc7BkjDUKGRXfLzp5p4W5h3fPA62xS3Pcs",[782,784],{"title":115,"path":116,"stem":117,"description":783,"icon":118,"children":-1},"Your welcome page - setup steps, tutorials, useful links, and your plan at a glance.",{"title":131,"path":132,"stem":133,"description":785,"icon":134,"children":-1},"Configure business information, language, style, sales flow, FAQs, and AI rules."]