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Merging puts their conversations on one contact, so your team sees the whole picture.",[444,445,447],"h2",{"id":446},"what-merging-does","What Merging Does",[449,450,451,455,458,461],"ul",{},[452,453,454],"li",{},"The other record's conversations move onto the contact you keep, and that record goes away.",[452,456,457],{},"Nothing is sent to the customer.",[452,459,460],{},"Each device keeps replying to its own conversation.",[452,462,463],{},"You can undo it for 7 days.",[444,465,467],{"id":466},"how-to-merge","How to Merge",[469,470,471,483,501,520,531],"ol",{},[452,472,473,474,477,478,482],{},"In the ",[475,476,231],"a",{"href":232},", find the contact you want to ",[479,480,481],"strong",{},"keep",".",[452,484,485,486,489,490,493,494,496,497,500],{},"Click ",[479,487,488],{},"..."," in their row and choose ",[479,491,492],{},"Merge contacts",". 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You can undo those here too, while the ",[479,577,550],{}," button is showing.",[444,580,582],{"id":581},"when-a-merge-is-not-allowed","When a Merge Is Not Allowed",[440,584,585],{},"If a record can't be merged, it stays in the list with the reason beside it. These are the common ones:",[587,588,589,602],"table",{},[590,591,592],"thead",{},[593,594,595,599],"tr",{},[596,597,598],"th",{},"What you see",[596,600,601],{},"What it means",[603,604,605,616,626,636,646,656],"tbody",{},[593,606,607,613],{},[608,609,610],"td",{},[479,611,612],{},"Both contacts have their own phone number",[608,614,615],{},"Two numbers cannot be merged. If this is one person with two numbers, contact support.",[593,617,618,623],{},[608,619,620],{},[479,621,622],{},"The contact with a phone number has to be the one you keep",[608,624,625],{},"Merge them the other way round. Start from the contact that has the phone number.",[593,627,628,633],{},[608,629,630],{},[479,631,632],{},"Both contacts already have their own chat on the same WhatsApp number",[608,634,635],{},"Merging is for one person reaching you on different numbers.",[593,637,638,643],{},[608,639,640],{},[479,641,642],{},"WhatsApp has this contact paired with a different phone number",[608,644,645],{},"This may not be the same person.",[593,647,648,653],{},[608,649,650],{},[479,651,652],{},"One of these contacts has an identifier we do not recognise",[608,654,655],{},"This is usually an imported record. Merging it could send replies to the wrong place.",[593,657,658,663],{},[608,659,660],{},[479,661,662],{},"Test contacts cannot be merged",[608,664,665],{},"Contacts from Playground Mode can't be merged.",[444,667,669],{"id":668},"common-questions","Common Questions",[671,672,674],"collapsible",{"name":673},"Will the customer know?","No. Nothing is sent when you merge.",[671,676,572,678,680],{"name":677},"What happens after 7 days?",[479,679,550],{}," button is no longer available, and the merge stays as it is.",{"title":682,"searchDepth":683,"depth":683,"links":684},"",2,[685,686,687,688,689],{"id":446,"depth":683,"text":447},{"id":466,"depth":683,"text":467},{"id":538,"depth":683,"text":539},{"id":581,"depth":683,"text":582},{"id":668,"depth":683,"text":669},"Combine two records for the same person, so all their conversations sit on one contact.","md",null,{},"2026-11-05T16:05:38+08:00",{"icon":262},{"title":259,"description":697},"Merge two Reply.la contact records for the same person, check what moves before you confirm, and undo the merge within 7 days.","KrYu8sn8ruGiKHZ4vVRC6Uyj04pLQgDc-vgzzo67moY",[700,702],{"title":254,"path":255,"stem":256,"description":701,"icon":257,"children":-1},"Label, delete, or export many contacts at once from the Contact List.",{"title":264,"path":270,"stem":271,"description":703,"icon":36,"children":-1},"Connect, monitor, and manage the WhatsApp devices used by Reply.la."]