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From here you can create a new one, reuse a setup you already trust, or move a chatbot to another account. 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If turning a chatbot off would stop pending activity, Reply.la asks you to confirm first.",[440,564,565,566,482,569,482,572,482,575,578,579,582],{},"The three-dot menu on the card has ",[444,567,568],{},"Copy Chatbot ID",[444,570,571],{},"Save to My Templates",[444,573,574],{},"Export",[444,576,577],{},"Duplicate",", and ",[444,580,581],{},"Delete",". What you see depends on your permissions.",[459,584,586],{"id":585},"create-a-chatbot","Create a Chatbot",[588,589,590,595,601,610,619],"ol",{},[467,591,558,592,497],{},[444,593,594],{},"Create Profile",[467,596,597,598,497],{},"Enter a ",[444,599,600],{},"Chatbot Name",[467,602,603,604,607,608,497],{},"Under ",[444,605,606],{},"Choose your Device",", select a device now or connect one later in ",[552,609,177],{"href":178},[467,611,612,613,503,616,497],{},"Optionally add a ",[444,614,615],{},"Description",[444,617,618],{},"Labels / Tags",[467,620,558,621,497],{},[444,622,623],{},"Create Chatbot",[440,625,626,627,629,630,633],{},"The number of chatbots you can create depends on your plan. At the limit, clicking ",[444,628,594],{}," shows ",[444,631,632],{},"Plan limit reached",", with a link to upgrade. Delete a chatbot you no longer need, or upgrade your plan, to create more.",[459,635,637],{"id":636},"chatbot-templates","Chatbot Templates",[440,639,640,641,644],{},"A template saves you from starting with a blank chatbot. Open ",[444,642,643],{},"More > Browse Templates"," to see what is available.",[646,647,649],"h3",{"id":648},"use-a-template","Use a Template",[588,651,652,664,670],{},[467,653,654,655,657,658,524,661,497],{},"In ",[444,656,334],{},", search or filter by ",[444,659,660],{},"AI Chatbot",[444,662,663],{},"Keyword Bot",[467,665,558,666,669],{},[444,667,668],{},"Use Template"," on the one you want.",[467,671,672],{},"Reply.la creates a new chatbot and opens its training page. Review the content and change it to match your business.",[440,674,675,676,679],{},"The new chatbot counts toward your plan limit. Click the heart on a template to mark it as a favourite. If your account has ",[444,677,678],{},"Marketplace",", you will also see templates shared by other users there, which can be free or paid.",[646,681,683],{"id":682},"save-your-own-template","Save Your Own Template",[588,685,686,696,708],{},[467,687,688,689,691,692,695],{},"On a chatbot card, open the three-dot menu and click ",[444,690,571],{},". You can also click ",[444,693,694],{},"Save Template"," in General Settings.",[467,697,597,698,701,702,704,705,497],{},[444,699,700],{},"Template Name",", an optional ",[444,703,615],{},", and a ",[444,706,707],{},"Category",[467,709,710],{},"Save it.",[440,712,713],{},"A template saves your AI training data and system prompt, keyword rules and configuration, and labels or tags. It stays private to you unless you share it.",[440,715,716,717,720],{},"If the chatbot already has a template, the menu reads ",[444,718,719],{},"Update Template",". Updating creates a new version, and Reply.la keeps the latest 3 versions for every template.",[646,722,724],{"id":723},"manage-saved-templates","Manage Saved Templates",[440,726,727,728,731,732,735,736,738,739,524,742,497],{},"Open ",[444,729,730],{},"Browse Templates",", then ",[444,733,734],{},"Saved Templates",". From there you can see earlier versions, export or delete a template, and, if your account has ",[444,737,678],{},", use ",[444,740,741],{},"Share to Marketplace",[444,743,744],{},"Unshare",[440,746,747,748,751],{},"When you share a template, set a ",[444,749,750],{},"Price (MYR)",", or 0 for free. It goes for admin review before it appears in the Marketplace.",[459,753,755],{"id":754},"duplicate-a-chatbot","Duplicate a Chatbot",[440,757,758,759,761],{},"Open the three-dot menu on a card and click ",[444,760,577],{},", then confirm. Use this when you want a similar chatbot for another product or team.",[440,763,764,765,768],{},"The copy is named after the original with ",[444,766,767],{},"(Copy)"," at the end. It keeps the training, settings, labels, and AI Knowledge entries, with these differences:",[464,770,771,777,784],{},[467,772,773,774,776],{},"It starts ",[444,775,488],{},", with no device connected.",[467,778,779,780,497],{},"Its AI Knowledge entries need training before the copy can use them. See ",[552,781,783],{"href":782},"/en/chatbot/ai-knowledge#train-your-chatbot","Train Your Chatbot",[467,785,786],{},"AI Tools are not copied, so add them again if you need them.",[440,788,789],{},"The copy counts toward your plan limit.",[459,791,793],{"id":792},"export-a-chatbot","Export a Chatbot",[440,795,796],{},"Exporting downloads a chatbot as a JSON file, which you can keep as a backup or import into another account.",[464,798,799,804],{},[467,800,801,802,497],{},"On a card, open the three-dot menu and click ",[444,803,574],{},[467,805,806,807,810],{},"Or open ",[444,808,809],{},"More > Export Chatbot"," and select a chatbot.",[440,812,813],{},"PDF files in AI Knowledge are not inside the export, so upload them again after importing. Teammates picked in Human Takeover are not carried over either.",[459,815,817],{"id":816},"import-a-chatbot","Import a Chatbot",[440,819,727,820,823],{},[444,821,822],{},"More > Import Chatbot"," and choose where the file came from.",[646,825,827],{"id":826},"from-a-replyla-export","From a Reply.la Export",[588,829,830,837,840,843],{},[467,831,832,833,836],{},"Keep the ",[444,834,835],{},"Reply.la"," option selected.",[467,838,839],{},"Upload the JSON file (max 2MB).",[467,841,842],{},"Check the name and description shown.",[467,844,558,845,497],{},[444,846,847],{},"Import Chatbot",[646,849,851],{"id":850},"from-wasapbot","From Wasapbot",[440,853,854],{},"If you are moving from Wasapbot, you can bring your rules over using a Wasapbot device export.",[588,856,857,864,867,875,881],{},[467,858,859,860,863],{},"Select ",[444,861,862],{},"Wasapbot"," and upload the JSON file (max 2MB).",[467,865,866],{},"Read the notes panel. It lists anything that needs your attention and how some settings change to fit Reply.la.",[467,868,603,869,871,872,874],{},[444,870,146],{},", choose the AI rule to import. ",[444,873,600],{}," fills in from it, and you can change it.",[467,876,603,877,880],{},[444,878,879],{},"Keyword Rules",", select the keyword rules to bring over.",[467,882,558,883,497],{},[444,884,847],{},[440,886,887,888,890],{},"Media files load in the background after the import. If any cannot be fetched, Reply.la tells you so you can open the chatbot's ",[444,889,200],{}," page and attach them again.",[459,892,894],{"id":893},"delete-a-chatbot","Delete a Chatbot",[440,896,758,897,899],{},[444,898,581],{},", then confirm. This cannot be undone.",[440,901,902],{},"If the chatbot has saved templates, Reply.la warns you first. Deleting it freezes the shared template, which means the template no longer receives updates.",[459,904,906],{"id":905},"common-questions","Common Questions",[908,909,911,912,914],"collapsible",{"name":910},"Why can't I use Create Profile or Import Chatbot?","You have probably reached your plan's chatbot limit, and Reply.la shows ",[444,913,632],{},". If you don't see these options at all, your role may not allow creating chatbots.",[908,916,918],{"name":917},"What is the difference between Duplicate and Export?","Duplicate makes a copy in the same organization straight away. Export gives you a file that you can keep or import somewhere else.",[908,920,922],{"name":921},"Do I need a device before I create a chatbot?","No. You can create the chatbot first and connect a device later in General Settings. A chatbot needs a connected device to reply to real customers.",{"title":924,"searchDepth":925,"depth":925,"links":926},"",2,[927,928,929,930,936,937,938,942,943],{"id":461,"depth":925,"text":462},{"id":510,"depth":925,"text":511},{"id":585,"depth":925,"text":586},{"id":636,"depth":925,"text":637,"children":931},[932,934,935],{"id":648,"depth":933,"text":649},3,{"id":682,"depth":933,"text":683},{"id":723,"depth":933,"text":724},{"id":754,"depth":925,"text":755},{"id":792,"depth":925,"text":793},{"id":816,"depth":925,"text":817,"children":939},[940,941],{"id":826,"depth":933,"text":827},{"id":850,"depth":933,"text":851},{"id":893,"depth":925,"text":894},{"id":905,"depth":925,"text":906},"Create, find, duplicate, export, import, and delete chatbots, and start faster with templates.","md",null,{},"2026-11-05T16:05:38+08:00",{"icon":125},{"title":951,"description":952},"Manage Chatbots - Create, Import, Templates, Duplicate, and Export","Use the Reply.la Chatbots page to create chatbots, use templates, import or export a chatbot, duplicate it, or delete it.","60v4UvRXyrCqSukSzNnZZUeb3dd-4KAK_78-vwN4mj4",[955,957],{"title":177,"path":178,"stem":179,"description":956,"icon":180,"children":-1},"Manage a chatbot's device, reply timing, working hours, handover, welcome message, owner controls, and reusable variables.",{"title":186,"path":187,"stem":188,"description":958,"icon":189,"children":-1},"Add text and PDF sources, then train your chatbot to use them."]