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usually a clear reason. This page explains the most common errors and how to fix them.",[349,350,352],"h2",{"id":351},"why-individual-messages-fail","Why Individual Messages Fail",[345,354,355,356,360],{},"If some contacts in a campaign show as ",[357,358,359],"strong",{},"Failed"," while others succeed, the problem is usually with those specific contacts.",[362,363,364,377],"table",{},[365,366,367],"thead",{},[368,369,370,374],"tr",{},[371,372,373],"th",{},"Cause",[371,375,376],{},"How to Fix",[378,379,380,396,406],"tbody",{},[368,381,382,388],{},[383,384,385],"td",{},[357,386,387],{},"Invalid number or missing country code",[383,389,390,391,395],{},"Make sure every contact's number includes the country code (e.g., ",[392,393,394],"code",{},"60"," for Malaysia) and has no spaces or symbols.",[368,397,398,403],{},[383,399,400],{},[357,401,402],{},"Number not on WhatsApp",[383,404,405],{},"The person doesn't have a WhatsApp account on that number. There's nothing to fix - remove the contact.",[368,407,408,413],{},[383,409,410],{},[357,411,412],{},"Contact blocked you",[383,414,415],{},"If a customer blocked your number, your message can't be delivered.",[417,418,419],"tip",{},"A high failure rate usually means your contact list needs cleaning. Remove invalid numbers and re-export your list before the next blast.",[349,421,423],{"id":422},"campaign-wide-errors","Campaign-Wide Errors",[345,425,426],{},"These errors stop or limit the whole campaign, not just a few contacts.",[428,429,430,442,448,454],"ul",{},[431,432,433,436,437,441],"li",{},[357,434,435],{},"Messaging limit reached"," - You've hit the number of new customers you can message in 24 hours. Wait for the limit to reset, or raise your tier. See ",[438,439,61],"a",{"href":440},"increase-limit",".",[431,443,444,447],{},[357,445,446],{},"Account restricted by Meta"," - Meta has limited or locked your WhatsApp account, usually because of low message quality. You'll need to appeal to Meta; reviews take 24–48 hours.",[431,449,450,453],{},[357,451,452],{},"Customer can't receive marketing messages"," - A small number of customers can't receive marketing templates unless they message you first. Ask them to send you a message, then reply within 24 hours.",[431,455,456,459],{},[357,457,458],{},"Low credit balance"," - Your account doesn't have enough credit to send. Top up before retrying.",[349,461,463],{"id":462},"template-errors","Template Errors",[345,465,466],{},"If the campaign fails because of the template:",[428,468,469,475,481],{},[431,470,471,474],{},[357,472,473],{},"Template just approved"," - A newly approved template can take 15–30 minutes before it's ready to send. Wait a little and try again.",[431,476,477,480],{},[357,478,479],{},"Template disabled or deleted"," - Meta can disable a template if its quality drops, or it may have been deleted. Create and submit a new template.",[431,482,483,486,487,490,491,494],{},[357,484,485],{},"Variable mismatch"," - The number of variables in your template doesn't match the values provided. Check that every ",[392,488,489],{},"{{1}}",", ",[392,492,493],{},"{{2}}"," has a value.",[349,496,498],{"id":497},"media-errors","Media Errors",[345,500,501],{},"If a campaign with an image, video, or document fails:",[428,503,504,507],{},[431,505,506],{},"The file format isn't supported, or the file is too large.",[431,508,509,510,513],{},"Use a supported format and keep files within the size limits. See ",[438,511,512],{"href":272},"Media Guidelines"," for the full rules.",[349,515,517],{"id":516},"common-questions","Common Questions",[519,520,522],"collapsible",{"name":521},"My whole campaign failed - what should I check first?","Check your messaging limit and credit balance first. If both are fine, check the template status - a disabled or not-yet-ready template will stop the campaign.",[519,524,526,527,530],{"name":525},"Can I resend to contacts that failed?","Yes. Open the campaign and use ",[357,528,529],{},"Resend to Failed",". 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Includes ready-to-paste links and a public MCP server."]